Support

App Name: Chubbycat - English for Kids Last Updated: April 30, 2026

Contact

If you have any questions or issues while using Chubbycat, please reach out anytime.

We aim to respond within 24 business hours (Monday–Friday, 9 AM–6 PM KST).

Frequently Asked Questions

Subscription

Q. How do I cancel my subscription?

On iOS: [iPhone Settings → Apple ID → Subscriptions]. On Android: [Google Play Store → Menu → Subscriptions]. Premium features remain available until the next renewal date.

Q. Can I get a refund?

Refunds are processed according to the policies of the payment platform (Apple App Store / Google Play). Please see our Terms of Service for details.

Q. How does the Family Plan work?

After purchasing the Family Plan, the parent account can add up to 4 child profiles. Each child has independent learning data.

Account and Data

Q. How do I delete my child's account data?

In the app, go to [My → Manage Children] and delete the child profile. All learning records are permanently removed and cannot be restored.

Q. How do I delete my account?

Go to [My → Account → Delete Account] in the app, or contact support@chubbycat.net. All personal data will be permanently deleted within 30 days of deletion.

Technical Issues

Q. The pronunciation evaluation is not working.

Please check that microphone permission is granted. On iOS: [Settings → Chubbycat → Microphone]. On Android: [Settings → Apps → Chubbycat → Permissions].

Q. My learning progress disappeared.

Make sure you are signed in with the same account. Data sync may be in progress; please try again shortly. If the problem persists, contact support@chubbycat.net.